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Before starting placement it is important for the student to focus on developing all the important skills and knowledge which are important for them while working in any specific area(Kee, et. al. 2018). In this report, the research would explain that how communication is an important skill in the practitioners working in the healthcare sector. The researcher/student would analyze his own listening skills so that on the basis of it the student can develop his own listening and communication skill. Along with this, the report will also explain the importance of empathy in the healthcare professionals and how it is having an impact on the client and the healthcare practitioner relationship(O'Toole, 2020). Moreover, the report will also explain that why the individuals fail in listening empathically.
ASSESSING THE LISTENING SKILLS
It is important for all people to analyze their own skills so that they can develop them if required. While preparing for the clinical placement the researcher or the student had focused on self-evaluation and reflection for analyzing his own listening skills. On the basis of self-evaluation and reflection, the student had found that he/she is having better listening skills but needs to work hard on it and needs to develop the ability of empathetic listening.
In the healthcare sector, the employees need to have better knowledge but along with this, they are also required to have effective skills and values which can help them in connecting well with their patients and delivering high-quality care to the patients. When the healthcare professional is offering care and assistance to their patient then it is important for them to connect with their patients and understand their situation and condition in an effective manner so that they can offer better care to their patients(Wilkinson, et. al. 2017). Empathy is considered to be one of the most important skills for the healthcare practitioner which can help them in understanding their patient's feelings and emotions and this can help them in selecting the best diagnosis and treatment for their patients. In the context of healthcare services, empathy is being defined as the ability of the healthcare professional to acknowledge the emotional state of the patients without experiencing the same state of illness.
Empathy is very important for the healthcare practitioner as it can help them in connecting well with their patients and help them in offering better treatment to the patients(Moudatsou, et. al. 2020). If the healthcare practitioner is having empathy then it would help them in easily creating positive relationships with their patient and this would also help them in involving the patient in the treatment and this ensures fast recovery of the patients. Empathy also helps the healthcare service providers in building trust among the patients and the empathy of the healthcare professional also helps the patient in reducing the anxiety and help them in being calm which is having a positive impact on the health outcomes and can promote fast recovery. Along with this if the healthcare service provider is listening empathetically then it also helps them in developing a better relationship with the patients so that they can understand the information effectively which is being conveyed to them(Terezam, et. al. 2017).
WHY SOME CLINICIANS MAY NOT LISTEN EMPHATICALLY
Some of the healthcare professionals or the clinicians are not having the empathetic listening skills because they are not having the feeling of empathy towards their patients and due to this reason then does not pay much attention to what their patient is saying(Myers, et. al. 2020). Lack of better listening skills is also an important factor due to which some of the clinicians may not listen emphatically.
The above-mentioned report mentions that it is important for healthcare practitioners to develop better and effective listening and communicating skills. Along with this the report also concludes that empathy is one of the most important skills for healthcare professionals as it can help them in understanding the feeling of their patients and developing better terms with them which promotes fast recovery of the patients.The report concludes that healthcare practitioners need to develop better listening skills, empathy, and empathetic listening skills which would help them in being effective healthcare service providers and can help them in communicating effectively with the patients.
Kee, J.W., Khoo, H.S., Lim, I. and Koh, M.Y., 2018. Communication skills in patient-doctor interactions: learning from patient complaints. Health Professions Education, 4(2), pp.97-106.
Moudatsou, M., Stavropoulou, A., Philalithis, A. and Koukouli, S., 2020, March. The role of empathy in health and social care professionals. In Healthcare (Vol. 8, No. 1, p. 26). Multidisciplinary Digital Publishing Institute.
Myers, K.K., Krepper, R., Nibert, A. and Toms, R., 2020. Nurses' Active Empathetic Listening Behaviors from the Voice of the Patient. Nursing Economics, 38(5), pp.267-266.
O'Toole, G., 2020. Communication-eBook: Core Interpersonal Skills for Healthcare Professionals. Elsevier Health Sciences.
Terezam, R., Reis-Queiroz, J. and Hoga, L.A.K., 2017. The importance of empathy in health and nursing care.
Wilkinson, H., Whittington, R., Perry, L. and Eames, C., 2017. Examining the relationship between burnout and empathy in healthcare professionals: A systematic review. Burnout research, 6, pp.18-29.
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