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Frequently Asked Questions
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What is the cancellation window for an order or subscription?
There's no fixed cancellation window, though you can cancel the order within the initial period of preparation or reviewing, like 24 to 48 hours. Also, the cancellation is generally possible before work is completed or delivered, while completed, urgent or fully processed items are usually not eligible. Well, the final decision totally depends on the order stage, reason for cancellation and internal review of service status.
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Why was my order automatically cancelled?
Your order can be cancelled automatically if it breaks terms of service or can't be processed due to the cancellation policy. This can happen in the case of duplicate orders, problems with payment verification, incorrect requirements, or if you have violated the terms of service. To avoid processing mistakes and to ensure the accuracy of the orders, the system or support team may cancel the orders.
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Can I cancel a custom or personalised order?
Custom or personalised orders cannot be cancelled once they are in the advanced stages of completion. The cancellation policy limits cancellation when work has started, is close to completion or has been delivered. We consider each request on a case-by-case basis depending on the progress made and the precise reason for the cancellation provided.
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Is there a fee for cancelling a service?
There is not a separate cancellation fee under the Cancellation Policy, but it depends on how much work has already been done. Cancellation may result in a reconsideration of a complete refund if little or no work has begun. Work in progress, partial refund or adjusted settlement may apply depending on the level of completion.
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