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The Impact of Leadership and Management on Operations Assignment Sample

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The Impact of Leadership and Management on Operations Assignment


Management and operation refer to the process of taking decision and making the necessary decision to increase the overall performance of the company. It helps in taking the increase of performance. Starbucks are one of the premium café companies which is working as a coffeehouse chain. The company founded in 1971 and the founder of the Starbucks Jerry Baldwin, Zev Siegel and Gordon Bowker. There is a distinguished difference which is present between the leaders and managers which must be well understood to make sure that there are going to be right working and understanding which is present. The report will provide the importance of management style to increase performance, further the report will provide the explanation of leadership and operation management approaches for business.


Analysis between the role of a leader and the function of manager

Manager: Managers works on the development of company performance and they provide the necessary roles sand responsibility to the peoples that the company can get better results in the market. The job assigning and giving the right people the right works helps in increasing results. The advantages of manager are that they provide the necessary job to the people and provide their roles according to their skills. The disadvantages are that it works on the commanding ways which sometimes not accepted by the employee.

Leaders: leaders help the company in getting the best results for the company by developing the relationship between the manager and the employee so that they can provide better performance in workplace and increase results for company. The advantages of leader are that it helps in increasing the work and developing motivation. The disadvantage of leadership is that it works according their style which can provide negative impact.

Role and characteristics of the Manager

Role and characteristics of the leader

The planning is Managers are responsible for the planning of the company so that there would be higher achievement. There is a better sense of direction which is present for the workforce to follow and make the organization be able to gain the right working.

Organises leads: There are competitors who want to take away the place of the company and this aspect as to be well balanced by getting in the right operations (Nelson III, 2017).

Co-ordination control: Leaders are responsible for coordination but the managers have to make sure that there is a good environment that is being provided to the employees of the company. The overall working and processing of the company has to be checked upon from time to time which is very essential (Jordan and Mladenovic, 2021).

Focus on people: Leaders focus on the workforce which is present in Starbuck’s so that they would be able to make sure that there is higher standards which are being followed. Satisfaction of the customers would be higher as well when the internal factor would be stronger.

Lead by example: Leaders of Starbuck’s make sure that they are not taking risks which impact the organization in a negative aspect which must be controlled and monitored. There are successful leaders which can be observed and make sure that Starbucks is having that quality as well.

Create future: Leaders make sure that the company is having the best of future in the company time by focusing on the internal factors (Chiu, Balkundi and Weinberg, 2017). When the objectives would be fulfilled then the business would be able to have better standards. Employees of the company have a good motivation when the leader is going to make sure that there is a positive environment and understanding with them.

Provide the results: This is the responsibility which a leader has for them to make sure that there would be a better standard and reputation which the company is gaining for them in the market.

Provide the resources: Leaders have to check on the resources which are coming and their use in the company so that there is a better utilization which would exist. Resources are limited and for the long run of the business in the market right resources have to be brought in the organization which is going to make sure that the company would have a better competitive advantage in the market (Braun and et.al., 2017).

Provide Vision: Leaders have to act like a bridge between the management and the employees to make sure that there is a better vision which the company can have. Targets and goals have to be achieved by the company so that there is a higher standard and portfolio which Starbucks will be able to have for the long run.

Types of Managing Roles of Leaders and Manager

Interpersonal: Leaders have a good relationship with the employees so that they would be able to gain the right working environment. Managers are not in direct contact with the employees but there has to be right standards which have to be followed for the company to have the right understanding. Employees do not have the direct connection with the management therefore there is no common understanding between the two.

Informational: Managers have the responsibility of informing and creating a transparent environment with the leaders but it is the leaders which pass on the right information on to the employees. Employees have to get that must information which would motivate them and provide them with the right working direction. It is because of the lack of direct communication with management there is a informational misleading which is there.

Decisional: Managers have the decisions of the overall company and make the objectives of the organization as well. Leaders can make decisions related to the team so that the targets and aims of the expected managers can be achieved on time by the workforce which is present in the company. Decisions are made according to the employees


Theories of leadership and management approaches for affect operations management in STARBUCKS

Approach of leadership and their Strength and weakness

Situational leadership: In a firm, numerous contexts exist, and the leader must be certain of their activities and have the necessary understanding to deal with them on time. Situation leadership refer to the process of dealing with the situation on which the leaders need to make decision for the benefits and sake of company. The leaders take decision on different situation where they need to provide as control on the situation so that they can help the people and increase performance of business. For example, when the employee is not able to performance for the business the leaders take decision of doing the training and development session to increase performance of employees.

System Leadership: To ensure that there is a good achievement, there must be a proper structure present in leaders. Starbucks' leaders focus on the establishment of goals and objectives for employee success, taking into account both professional and personal goals and ambitions (Morais, Kakabadse and Kakabadse, 2020). The employee works for the professional as well the personal goals to be matched. This is important for the leaders to make decision accordingly to increase the system in workplace and manage a good control over the employee.

Contingency leadership: The leaders are aware of the surrounding environment in order to ensure that proper working and posture are in place. Working on motivation of the employee and management with better relation made from the leadership styles to increase the development of communication. This aids in the continual improvement of performance, which can assist Starbucks in achieving their best business results and increasing performance development (Shevlin and Rose, 2017).

Management Styles:

Scientific Theory management: It is a process of theory which helps in development of working for the business as well this includes a systematic way of increasing the business for which the company is developing its process for better performance. This provides the cheapest way to develop business and provide the necessary development in the workplace to increase the process of working for business (Mason, Cole and Goza, 2017). Leaders get in the systematic working which is decided by the managers to make sure that there are higher outcomes which can be obtained.

Administrative theory management: The administrative theory provides the functions of working in the management which include 5 factors:

  • Planning is the process in which the company works on the management planning to increase better performance for the business and develop better results in workplace. Leaders put in their ideas as well in the planning process to make sure that there are right actions which are being taken.
  • Organising refer to works on the planning of the factors in management where they organised the working of the people in management to increase better results.
  • Commanding includes the change and commands form the authority to the employee for the way of working in business.
  • Controlling: it includes the ways in which the management of the Starbucks are working on the process of controlling their workplace and providing the necessary change in workplace. Leaders have to control and monitor the implementations which are present.
  • Coordination: it helps in development of better business and providing the change in workplace where they get better performance by training and development in business.

Behavioural theory: Behaviour theory works on the development of human belief and the approach with the human relation in management styles. It helps in development of better performance and creating an increased way of development in workplace and provides the necessary change in business. Leaders must get the right understanding and working which is good for the reputation of the company.

Maslow Hierarchy of need provide the understanding of the needs on the employee performance and their working action are depending on their needs and wants.

  • Physiological needs: These are the basic needs which include food, water, and shelter. The employee needs to get the basic need accomplished. When the company provide the necessary working and providing them with enough salaries to fulfill the basic needs.
  • Security need: When the basic need is fulfilling the employee wants the security and safety needs of the company. In this case, the company provides them with the necessary safety of their job and safety for the working places and hazards of safety to be offered. The company offers the necessary equipment’s to give the employee basic safety to works in Starbucks. Leaders have to understand of Starbucks of the safety factors of the employees which are present in the organization.
  • Social needs: Social needs are the friends and the family in which the employee wants to spend time and enjoy a personal life. The Starbucks provide the holidays' package yearly to make their employee feel comfortable and increase their performance toward the company and develop results.
  • Esteem Needs: Esteem needs reflect how the Starbucks provide the recognition to the company employee. They need to give their employee recognition as it can lead to motivation and increase performance. Starbucks awards the people on their basis of performance to motivate the company employee.
  • Self-actualization: It is the highest level of need a person can accomplish, the company provides support and increases their results as a performance of motivation as when the person acquired everything in life.


The report concluded that it is essential for the manager and leaders to develop their performance and provide the change in workplace so that they can increase performance. Working on approaches and theory of management & leadership can provide better results for the company objective. The aim and objectives need to be achieved to provide better result in market.


Books and Journals

Alhaskeer and et.al., 2020. STARBUCKS AND ITALY: A MISERY ROMANCE.

Braun and et.al., 2017. Think manager—think male, think follower—think female: Gender bias in implicit followership theories. Journal of Applied Social Psychology47(7), pp.377-388.

Chiu, C.Y.C., Balkundi, P. and Weinberg, F.J., 2017. When managers become leaders: The role of manager network centralities, social power, and followers' perception of leadership. The Leadership Quarterly28(2), pp.334-348.

Jordan, T. and Mladenovic, N., 2021. Promoting Mental Health and Well-Being at Work: The Role of the Manager.

Mason, A., Cole, T. and Goza, N., 2017. STARBUCKS: A CASE STUDY OF EFFECTIVE MANAGEMENT IN THE COFFEE INDUSTRY. Journal of International Management Studies17(1).

Morais, F., Kakabadse, A. and Kakabadse, N., 2020. Leading through discontinuous change: A typology of problems and leadership approaches in UK boards. Long Range Planning53(2), p.101870.

Nelson III, K.E., 2017. Nurse manager perceptions of work overload and strategies to address it. Nurse Leader15(6), pp.406-408.

Shevlin, M. and Rose, R., 2017. Leadership approaches to inclusive education: learning from an Irish longitudinal study. In Inclusive principles and practices in literacy education. Emerald Publishing Limited.

Sokol, V. and Jordanov, K., 2020. Site selection for small retail stores using sustainable and location-driven indicators: Case study: Starbucks coffee shops in Los Angeles.

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