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Support Workers: Roles, Responsibilities, and Ethical Standards

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Introduction - Support Worker Roles and Ethical Duties

Slide 1: Introduction: Definition of support workers

  • People who look after people's well-being in their daily lives are referred to as support workers.
  • They mostly help people with several physical disabilities and people with mental health needs.
  • This presentation aims to highlight the job roles and responsibilities of support workers

The main role of support workers is to help mentally or physically disabled people in reaching their daily potential. The major roles of these support workers include household chores, managing finances, meal preparation, going shopping, and emotional support.

Slide 2: Responsibilities of Support workers

  • Provide physical support, emotional support, routine check, and administering medication (Barron et al. 2020)
  • Supporting and encouraging personal skills development through interests and hobbies

Support workers are responsible to help persons with personal care and household tasks and getting community facilities. Helping and supporting with health care needs such as routine checks. They support and encourage people to develop their skills by focusing on their interests and hobbies.

Slide 3: Responsibilities of Support workers

  • Teaching skills of life such as the use of public transport, shopping, and bills payment (Kessler et al. 2021)
  • Effective collaboration with other team members to ensure the delivery of the best possible care standard

It is the responsibility of support workers to teach different skills that are important to lead a day-to-day life such as paying bills and using public transport. Educating people about mental health needs, and physical disabilities are also done by them. They collaborate with other healthcare persons to give the best care to patients.

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Slide 4: Required skills

  • Effective listening skills, problem-solving skills, and adaptability skills to act perfectly in any situation (Tournier et al. 2022)
  • Effective time management skills and the skills of empathy to connect with patients efficiently

Effective communication skills both in the form of written and verbal communications are important to aware patients and family members with care plans. On the other hand, the skills of critical thinking, flexibility, and interpersonal skills are necessary to handle any situation and give the best possible care service.

Slide 5: Required skills

  • Sensitive and clear communication with a high level of emotional resilience and patience.
  • Having a non-judgemental mindset regardless of the needs of a person and being calm under any pressure (Walde et al. 2021)

Problem-solving skills, effective listening skills, and time management skills of support workers help them to support people's needs effectively. Moreover, adaptability skills and non-judgemental skills help them to implement changes in health services positively and work under pressure.

Slide 6: Professional boundaries for Support workers

  • Restricted to attach or overly involved with a client (Barron et al. 2020)
  • Keep personal information of clients confidential

Different problems can arise if support workers attach to or involve specific clients and show exceptional behaviour to them. The support workers are also not allowed to maintain friendship behaviour with their clients.

Slide 7: Risk for support workers

  • Unreasonable and increasing demands as well as expectations from family members or clients for ineffective relationship
  • High stress and distress during the breakdown of a relationship (Kessler et al. 2021)

The support workers may face the risk of increased demand and unreasonable expectations from clients and family members regarding services such as asking for help out of their responsibilities. The immense physical pressure of the client can enhance the risk of musculoskeletal disorders. The risk of physical injury for the support workers is higher for mentally disabled clients during the breakdown of effective relationships. 

Slide 8: Ethical standards for support workers

  • Liable to maintain the privacy and confidentiality of client’s information (Tournier et al. 2022)
  • Maintaining a healthy relationship with clients and protecting them from any injury

The support workers must maintain the ethics of getting, providing and keeping confidential only the specific information of clients that are necessary to provide the services. Advice or assistance outside the responsibilities is restricted to providing to clients.

Slide 9: Ethical standards for support workers

  • Any expensive gifts from clients and family members must not be accepted.
  • Any unethical or illegal conduct must not be supported (Walde et al. 2022)

As gifts are a form of building friendly relationships with clients and their family members, It is restricted for the support workers. On the other hand, unethical behaviour of clients such as asking for extra help must not be supported by support workers.

Slide 10: Conclusion

  • It can be concluded that support workers are liable to maintain both physical and mental health
  • Skills of empathy and effective communication are necessary to build an effective relationship

Based on the above discussion it can be concluded that support workers are responsible to protect both the physical and mental health of clients. On the other hand, the major risks in this profession include the risk of physical injury from the mentally disabled client.

Reference list


Barron, I., Robertson Brown, A. and Connor, M., (2020). Exploratory Study of Support Worker Perception of Child Depression in Refuge. J Psychol Abnorm8(1).

Kessler, I., Steils, N., Esser, A. and Grant, D., (2021). Understanding career development and progression from a healthcare support worker perspective. Part 1/2. British Journal of Healthcare Assistants15(11), pp.526-531.

Tournier, T., Hendriks, A.H., Jahoda, A., Hastings, R.P., Giesbers, S.A. and Embregts, P.J., (2022). Perspectives of people with intellectual disability about their family networks: A comparison study with key support worker proxy reports. Journal of Intellectual & Developmental Disability47(1), pp.27-38.

Walde, P., Benz, C. and Völlm, B., (2021). Implementation of a peer support worker in a forensic hospital in germany. European Psychiatry64(S1), pp.S24-S24.

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