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The main role of support workers is to help mentally or physically disabled people in reaching their daily potential. The major roles of these support workers include household chores, managing finances, meal preparation, going shopping, and emotional support.
Support workers are responsible to help persons with personal care and household tasks and getting community facilities. Helping and supporting with health care needs such as routine checks. They support and encourage people to develop their skills by focusing on their interests and hobbies.
It is the responsibility of support workers to teach different skills that are important to lead a day-to-day life such as paying bills and using public transport. Educating people about mental health needs, and physical disabilities are also done by them. They collaborate with other healthcare persons to give the best care to patients.
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Effective communication skills both in the form of written and verbal communications are important to aware patients and family members with care plans. On the other hand, the skills of critical thinking, flexibility, and interpersonal skills are necessary to handle any situation and give the best possible care service.
Problem-solving skills, effective listening skills, and time management skills of support workers help them to support people's needs effectively. Moreover, adaptability skills and non-judgemental skills help them to implement changes in health services positively and work under pressure.
Different problems can arise if support workers attach to or involve specific clients and show exceptional behaviour to them. The support workers are also not allowed to maintain friendship behaviour with their clients.
The support workers may face the risk of increased demand and unreasonable expectations from clients and family members regarding services such as asking for help out of their responsibilities. The immense physical pressure of the client can enhance the risk of musculoskeletal disorders. The risk of physical injury for the support workers is higher for mentally disabled clients during the breakdown of effective relationships.
The support workers must maintain the ethics of getting, providing and keeping confidential only the specific information of clients that are necessary to provide the services. Advice or assistance outside the responsibilities is restricted to providing to clients.
As gifts are a form of building friendly relationships with clients and their family members, It is restricted for the support workers. On the other hand, unethical behaviour of clients such as asking for extra help must not be supported by support workers.
Based on the above discussion it can be concluded that support workers are responsible to protect both the physical and mental health of clients. On the other hand, the major risks in this profession include the risk of physical injury from the mentally disabled client.
Barron, I., Robertson Brown, A. and Connor, M., (2020). Exploratory Study of Support Worker Perception of Child Depression in Refuge. J Psychol Abnorm, 8(1).
Kessler, I., Steils, N., Esser, A. and Grant, D., (2021). Understanding career development and progression from a healthcare support worker perspective. Part 1/2. British Journal of Healthcare Assistants, 15(11), pp.526-531.
Tournier, T., Hendriks, A.H., Jahoda, A., Hastings, R.P., Giesbers, S.A. and Embregts, P.J., (2022). Perspectives of people with intellectual disability about their family networks: A comparison study with key support worker proxy reports. Journal of Intellectual & Developmental Disability, 47(1), pp.27-38.
Walde, P., Benz, C. and Völlm, B., (2021). Implementation of a peer support worker in a forensic hospital in germany. European Psychiatry, 64(S1), pp.S24-S24.
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