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Professional Skills In Health Care

Introduction - Professional Skills In Health Care

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Professionalism in healthcare is very necessary to develop an individual's skills in their respective field. Professionalism generally refers to the cornerstone for effective, safe, and ethical care practice. Furthermore, professionalism in healthcare generally prioritizes the welfare and well-being of the patient by fulfilling the public expectation, and it also ensures the centralization in all clinical actions and decisions. In the current study, the professionalism in healthcare and the proper application is reflected with the special consideration of the BBC Panorama documentary.

Professionalism in Health care

Professionalism within healthcare

Professionalism in healthcare is very important for the well-being and well-being of the patient. It is meant to take care of the patient's mental and physical welfare. The proper application of professionalism is very important within healthcare to maintain and regulate the whole healthcare system in the proper way. Professionalism can be acquired through experiential, reflective learning and requires patience and persistence and observation within the professional practice. The professionalism within healthcare is further influenced by many factors like the context of cultural issues, care delivery, system expectations, and social mores.

All the professional skills within the health care foster students' personal and professional skills to make sure that they can develop the knowledge, skills and attitudes that are essentially needed for their excellence within their professional work (Zaeem and Barber, 2020). The BBC Panorama documentary program within the healthcare sector highlights professionalism and the behaviours executed by the healthcare personnel towards the patients. In this documentary, it can be discovered that the various sites and aspects of the hospitals' healthcare professionalism within the hospitals. The documentary presents a vivid presentation of the various professionalism issues within healthcare. In the documentary, it is found that the hospital nurses are not treated very well with the patients and are using abusive language while communicating with them (Youtube, 2022). The main functions of professionalism, such as morals, ethics and standards of behaviour, are not properly followed by the professionals of that particular health care institute, thereby affecting the overall provision of quality healthcare to the patients. 

Professionalism issues within healthcare

Professional issues within the healthcare setting affect the overall functioning of the organization. Issues related to the misbehaviour of the healthcare personnel to the patients, negligence, wrong medication, and aggressive attitude that generally create obstacles in the execution of duties of the healthcare staff. Attribution theory emphasizes on the provision of quality care by the hospital staff to the patients during their stay within the hospital (Wylie et al. 2018). The theory highlights the additional initiatives undertaken by the healthcare personnel in creating a safer ambience for the patients.

The BBC Panorama documentary in the context of aged care highlights the sufferings that the patients go through during their stay within the hospital. According to Santana et al. (2018), it is also very evident from the documentary that the patient informed the nurse about using the toilet. The patient was crying for help to use the bathroom, but there was no one to help her. However, the nurse forgot to attend to her despite informing her about her emergency, thereby showcasing the negligence on the part of healthcare personnel. It further denotes the tragic situation of the older people who are totally dependent on the physician's help. Several other instances highlight the abusive language used by the healthcare personnel towards the provision of quality care to the patients (Dassahet al. 2018). Communication between healthcare personnel and patients is vital for the provision of qualitative care. However, reports suggest that often nurses and midwives behave rudely toward the patients, thereby affecting the overall care quality. Another major issue that the BBC presents that further highlights are that the nurses leave the patient for a long time and do not provide the necessary help and support to them. Instances from the documentary further highlight the case of an elderly patient who he was asking healthcare personnel to clean him up. However, the healthcare personnel did not pay much attention and neglected him for a long period of time.

Client’s right analysis

Client’s right and its complexity

Client's right generally refers to the power of the individual to have the legal assurance of being treated like a person and also the power of the individual to have the information about the provided services. As opined by Owens et al. (2019), human rights generally refer to the basic human treatment and care with consideration and respect. Furthermore, it also includes confidentiality and privacy of the patient while receiving or seeking to care for experts in a threatening situation in their life.

Nowadays, some issues can be found regarding the client's review. All through the modern society secures the human rights in all possible ways, but still, it is not successfully applied in very def of the life. One of the major aspects of the client's rights includes the maintenance of the proper confidentiality of the patient. The hospitals are facing some difficulties in confidentiality maintenance. A health care instruction must provide assurance in maintaining the data and information if the patient is in the proper way. Especially in clinical work, social workers need to have a deep respect for the confidentiality of the patient. As opined by Hannigan (2018), the trust between patients and healthcare workers is very much needed for effective help.

Further, it typically depends on the assurance of the client's privacy. However, in the context of the documentary on aged care, several clients' rights have been violated by the hospital staff. Human Right Act (1998) further ensures that it is the right of the patient to receive proper care and humane treatment. However, several instances from the documentary indicate the inhuman behaviour showcased by the hospital staff towards the patients. Data Protection Act (2018), further ensures protection of the patient data for effective healthcare management. Patients' willingness to disclose the intimate and personal information of their lives is strongly maintained by the health workers. It is found in the documentary that healthcare members do not always successfully handle the confidentiality of the patients.

Furthermore, it creates distance between the patient and workers. Therefore, they are not very dutiful in their job. According to Albahri et al. (2018), every client should have the right to privacy, and every healthcare worker should respect it. However, it has been found that sometimes they fail to perform their duties in this particular matter.

Issues of client's rights within healthcare

The complexity of maintaining the client's rights, especially in the clinical due, is a very difficult job. Sometimes it is found that the health care personnel are facing many obstacles in maintaining the data of the patients. There is generally a large amount of data that the hospital should maintain on a regular basis. As numerous patients come and go on a daily basis, the random collection of data and information are needed to be taken care of by the members of the health care institution (Fox et al. 2018). In this context, it is found that there are some misleading id-data that are happening within the hospital. In the context of the documentary, it is found that the members of the heart care organization are facing difficulties in properly maintaining the confidentiality of the patients. Sometimes it is found that the data of a particular patient is mistakenly handed over to the other patient, and it further hampers the confidentiality of the patient. Therefore, as shown in the documentary, the hospitals are sometimes facing difficulties in maintaining the proper arrangement of the client's data.

Policies for protecting client's rights

The client's right is very important in order to maintain the proper relation and confidentiality among the patients. There are various policies that are needed in order to develop the client's rights, which is very essential in maintaining the proper data and information of the parties and also to sustain their trust (Foster et al. 2019). The Human Rights Act (1998) is based on some basic human rights of dignity, equality, fairness, independence, and respect. These rights are protected and defined by the law. In the particular context of the documentary, it is clearly sound that the medical workers are not behaving well with the parties. Thus, the hospitals are not properly maintaining the human rights act. The NHS Constitution sets the rights in which the patient staff and public are pledged and entitled to merge. NHS is fully committed to achieving the responsibilities and duties that should be performed well-maintained. In this documentary, there is a lack of this particular policy, and the hospitals are not maintaining it in a proper way (Bird et al. 2020).

The Francis Report generally identifies the probable reason that is responsible for leading the hospitals in the poor standards. It further identifies the possible reasons for the unnecessary deaths and why the various warning signs are avoided and not recognized seriously by the health workers. In the particular context of the documentary, the hospital authority is sometimes failing to identify the proper reasons for the suffering of the patients. The Care Quality Commission (CQC) regulates the safety and quality of care in the hospitals, ambulances, dentists, and care homes and the care that is given to the people in their homes. The King’s Fund and NMC follows all these policies well-maintained. The particular organization sets a good example of providing the best care to the parties. The organization also maintains the standard and quality services (Lindsay et al. 2020). The council also investigates the complaints of each of the customers in a great way.

Impact of patient partnership and patient-centred care on service providers in healthcare

A patient partnership generally implies the active engagement of every patient in shaping the decisions at the direct care system and organization system level. According to Maksymchuk et al. (2020), patient partnership further enhances the quality of the given services among the patients. It also helps the health worker to implement new and effective strategies for providing the best care to each of the patients. Furthermore, as the patient partnership implies the opportunities for choices about the provided services among the patients, it elevates the quality of the services within the healthcare organizations. The patient partnership is one of the crucial components of contemporary professional healthcare services. It further refers to the idea of the nurses in working in ‘partnership’ with the patients, and it further establishes a good relationship between the workers and the patients. This partnership has positive effects on the service users. The patient partnership offers good communication between the patient and the workers, and thus the workers get information about the needs and demands of the patients. Thus positively impacting the service users and they can get the opportunities for the best quality services from the healthcare organization (McCann and Brown, 2018). The patient partnership also helps the patient to think of themselves as an active member of the organization as they can express their own opinions, views, and perspective about the services. The patient partnership further geckos the parent to think as active amber of the whole care process. They also become familiar with the various policies and facilities of the health care system. Furthermore, the patient partnership needs to be developed by all healthcare organizations to ensure the quality services and to9 build a good relationship and trust with the patients.


Professional skills in healthcare organizations are a vital aspect of the healthcare organizations of today's world. The proper health care system within the organization is an essential component in stimulating the services and patient care of the organization. The organization should maintain and take care of the various health care policies. Furthermore, the confidentiality of the patients should be maintained by the healthcare institute. Healthcare organizations should highly manage the issues regarding the client's needs and demands. The health care workers needed to develop their policies and services in order to give the quality services to the patients. All these things are collectively responsible for the well-being of the patients and for maintaining the good reputation of the healthcare organizations.



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