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Efficient and Effective Management at Leonardo Hotels

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Introduction: Efficient and Effective Management at Leonardo Hotels

The report will discuss managing for efficiency and effectiveness in an organization which is essential for achieving business objectives, meeting customer needs, and maintaining a competitive edge in the marketplace. Managing for efficiency and effectiveness in Leonardo Hotels involves implementing strategies that optimize operations, enhance guest experiences, and drive business growth. The report is made to discuss by managing for efficiency and effectiveness, Leonardo Hotels can improve its operations, enhance guest experiences, and drive business growth, ultimately leading to greater profitability and success (Shaturaev and Bekimbetova, 2021). Managing for efficiency and effectiveness involves implementing strategies that optimize operations, enhance productivity, and drive business growth. Efficiency refers to maximizing output with minimal resources, while effectiveness refers to achieving desired outcomes and meeting organizational objectives.

Leonardo Hotels is a hotel chain with properties located across Europe, Israel, and recently in the United States. The brand is known for its modern and stylish accommodations, as well as its focus on providing personalized service to guests.

In today's highly competitive business environment, managing for efficiency and effectiveness is essential for organization to remain competitive and deliver value to their stakeholders (Anwar and Abdullah, 2021). Effective management involves establishing clear goals and objectives, streamlining processes, utilizing technology and automation, developing and empowering employees, fostering a culture of innovation, and monitoring and evaluating performance.

Leonardo Hotels

Organisation’s capability to translate mission, vision, and strategic goals

Leonardo Hotels offers a range of accommodation options, including city hotels, resorts, and apart hotels. Many of their properties feature on-site amenities such as restaurants, bars, fitness centres, and spa facilities. The brand places a strong emphasis on sustainability and social responsibility, and has implemented various eco-friendly practices across its properties. These include using renewable energy sources, reducing water consumption, and implementing waste reduction measures (Grossi, et. al. 2020). Leonardo Hotels also offers a loyalty program, the Leonardo Advantage CLUB, which rewards members with exclusive benefits and discounts on future stays.

Overall, Leonardo Hotels is a well-regarded hotel chain that offers stylish and modern accommodations, personalized service and a commitment to sustainability and social responsibility.

The vision, mission, and strategic goals of Leonardo Hotel are as follows:


  • To be the leading hotel brand that provides exceptional hospitality experiences that exceeds guests’ expectations and create lasting memories.


  • To consistently deliver personalized and innovative services that cater to the diverse needs of guests while maintaining a commitment to sustainability and social responsibility.

Strategic Goals:

  • Expanding brand presence in key markets and regions worldwide by opening new hotels and expanding existing properties.

  • Enhancing the guest experience through the use of cutting-edge technology and personalized services that cater to individual preferences and needs (Hartmann and Lussier, 2020).

  • Focus on sustainability by implementing green practices and reducing our carbon footprint.

  • Foster a culture of continuous learning and development to enhance the skills and knowledge of employees.

  • Strengthen partnerships with suppliers and stakeholders to ensure long-term growth and profitability.

  • Build a strong online presence through digital marketing and social media engagement to reach and engage with target audience effectively (Hashmi, et. al. 2021).

  • Continuously monitor and evaluate our performance to ensure that company are meeting goals and adapting to changing market conditions.

The ability of the Leonardo hotel to interpret its mission, vision, and strategic goals into operational objectives with sensible and measurable targets is crucial for the success of the hotel.

This process involves several steps, including:

  • Defining the vision, mission, and strategic goals: the company needs to have a clear understanding of its long-term mission, vision, and strategic goals. This will provide a framework for developing operational objectives.

  • Developing operational objectives: Based on the vision, mission, and strategic goals, the hotel needs to develop effective objectives that are specific, achievable, measurable, pertinent, and time-bound (SMART) (Brous, et. al. 2020). For example, if the strategic goal is to boost revenue by 20% in the next year, an operational objective could be to increase the average daily rate (ADR) by 10% through targeted marketing campaigns.

  • Assigning responsibilities: Each operational objective should be assigned to a specific person or team who will be responsible for achieving it. This ensures accountability and helps to avoid confusion.

  • Developing action plans: The hotel needs to develop action plans that outline the specific steps required to achieve each operational objective. These action plans should include timelines, resources required, and milestones.

  • Monitoring progress: The hotel needs to monitor progress regularly to ensure that the operational objectives are being achieved. This can be done through regular reporting and analysis of key performance indicators (KPIs).

By following these steps, the Leonardo Hotel can ensure that its operational objectives are aligned with its vision, mission, and strategic goals and that they are realistic and measurable. This will help the hotel to achieve its long-term goals and remain competitive in the hospitality industry.

Organisation’s ability to effectively and efficiently delegate responsibilities

An organization's ability to delegate responsibilities efficiently and effectively is crucial for achieving targets and objectives. Delegation should be done with clear communication, defined roles and responsibilities, trust and confidence, the necessary skills and competencies, and proper monitoring and support. To assess an organization's ability to delegate responsibilities efficiently and effectively, some factors to consider may include:

  • Clear Communication: It is essential to have clear communication among team members to delegate tasks effectively. The team members should understand what is expected of them and how their work will contribute to the overall goals of the organization.

  • Defined Roles and Responsibilities: Every member of the team should understand their specific roles and responsibilities, including the authority and accountability that come with them (Hillmann and Guenther, 2021).

  • Trust and Confidence: There should be trust and confidence among team members and leaders that those delegated with tasks will perform their duties to the best of their abilities and meet expectations.

  • Skills and Competencies: The organization should have a process to identify and develop the necessary skills and competencies of its team members. This would ensure that tasks are delegated to the most qualified personnel.

  • Monitoring and Support: Leaders should provide support and guidance to team members while delegating tasks. This includes continuous monitoring of progress, providing feedback, and offering necessary support when needed.

Key strategies for managing for efficiency and effectiveness:

  • Establish clear goals and objectives: Setting clear goals and objectives helps to focus efforts and align resources towards achieving specific outcomes (Brockhaus, et. al. 2019). Goals and objectives should be measurable and relevant to the organization's mission and values.

  • Streamline processes and eliminate waste: Analyze organizational processes to identify areas of inefficiency or waste, and implement improvements to streamline workflows, reduce costs, and increase productivity.

  • Utilize technology and automation: Technology and automation can help to optimize processes, reduce errors, and increase efficiency. Identify opportunities to automate routine tasks and leverage technology to improve communication, collaboration, and decision-making.

  • Develop and empower employees: Employees are a key resource for any organization, and developing and empowering them can improve efficiency and effectiveness. Provide training, mentoring, and development opportunities to help employees grow and expand their skillsets.

  • Foster a culture of innovation: Encourage innovation and creativity among employees by providing opportunities for idea generation and experimentation (Audenaert, et. al. 2019). Foster a culture that supports risk-taking and embraces change.

  • Monitor and evaluate performance: Regularly monitor and evaluate organizational performance to identify areas for improvement and measure progress towards goals and objectives. Use data and analytics to inform decision-making and identify opportunities for further optimization.

By implementing these strategies, organizations can manage for efficiency and effectiveness, which can lead to improved performance, increased customer satisfaction, and greater profitability.

The effectiveness and efficiency of control methods

Effective control methods should ensure that targets and objectives are clear and measurable, progress is regularly monitored and evaluated, data is analyzed to inform decision-making, there is open communication and feedback, and the organization continuously strives for improvement. To consider the efficiency and effectiveness of control methods used to examine the accomplishment of targets and objectives in an area of responsibility, some factors to consider include:

  • Clear and Measurable Targets and Objectives: Targets and objectives should be clear, measurable, and aligned with the organization's overall goals. This would ensure that the team knows what they are working towards and can monitor progress effectively.

  • Regular Monitoring and Evaluation: The organization should have a system in place to monitor and evaluate progress regularly. This would ensure that any deviations from the plan are identified early and corrective actions can be taken.

  • Data Analysis: The organization should analyze data on performance regularly to identify trends, patterns, and potential areas for improvement. This would help the team make data-driven decisions and identify areas for further development.

  • Feedback and Communication: The team should receive regular feedback on their performance and have open lines of communication with their leaders (Huizinga and de Bree, 2021). This would ensure that the team understands expectations, receives constructive feedback, and can ask questions or raise concerns.

  • Continuous Improvement: The organization should continuously strive for improvement by identifying areas for improvement and implementing changes as necessary. This would ensure that the organization remains competitive and adapts to changing market conditions.

Improvement to organisational effectiveness and efficiency in own area of responsibility

  • Analyze the Current Processes: Before making any changes, analyze the current processes to identify areas of inefficiency and ineffectiveness. This would provide a baseline for measuring the effectiveness of any changes implemented.

  • Set Clear and Measurable Goals: Establish clear and measurable goals for the area of responsibility. This would help focus efforts and provide a framework for measuring progress.

  • Develop an Improvement Plan: Develop a plan that outlines the specific steps to be taken to improve efficiency and effectiveness. The plan should include timelines, responsibilities, and resources needed.

  • Implement Changes: Implement the changes outlined in the improvement plan. This may involve revising procedures, changing roles and responsibilities, or introducing new technologies.

  • Monitor Progress: Regularly monitor progress to ensure that the changes are having the desired effect. This would involve measuring progress against the goals set and identifying any issues that need to be addressed.

  • Evaluate and Adjust: Evaluate the effectiveness of the changes made and adjust as necessary. This may involve making further improvements or reverting to the previous processes if the changes have not had the desired effect.

  • Continuous Improvement: Make continuous improvement a part of the culture in the area of responsibility. Encourage team members to identify areas for improvement and provide feedback on the effectiveness of changes made.

Overall, implementing improvements to organizational efficiency and effectiveness requires a systematic approach that involves analyzing current processes, setting clear goals, developing an improvement plan, implementing changes, monitoring progress, evaluating and adjusting, and making continuous improvement a part of the culture.

Evaluate own capability to manage effectively and efficiently

By following these steps, one can gain a better understanding of their ability to manage effectively and efficiently at Leonardo hotel and take actions to improve skills if necessary.

  1. Taking some time to reflect on management style and techniques by considering the feedback to have received from others in the past and analyze strengths and weaknesses.

  2. Evaluating past performance as a manager at Leonardo hotel by consider how effectively to have achieved the objectives and goals of team and the hotel as a whole.

  3. Solicit feedback from team members, colleagues, and superiors at Leonardo hotel through their input and incorporate it into approach to management (Franco, et. al. 2021).

  4. Identify areas where to improve and develop a plan to enhance management skills. This could include attending training courses or seeking mentorship.

  5. Setting specific, measurable goals for self as a manager at Leonardo hotel and regularly evaluate progress towards achieving them.

Some ways that Leonardo Hotels can manage for efficiency and effectiveness:

  • Streamlining processes and eliminating waste: Leonardo Hotels can analyze operational processes to identify areas of inefficiency or waste and implement improvements to streamline workflows, reduce costs, and increase productivity. For example, implementing technology that automates routine tasks or improves communication between staff and guests can improve efficiency.

  • Utilizing technology and automation: Leonardo Hotels can leverage technology to improve operations, reduce errors, and enhance guest experiences (Choong and Islam, 2020). For example, online booking systems, mobile check-in and checkout, and chatbots can streamline the booking process and provide guests with quick and efficient service.

  • Developing and empowering employees: Leonardo Hotels can develop and empower its employees by providing training, mentoring, and development opportunities to help them grow and expand their skillsets. Empowering employees to make decisions and take ownership of their work can improve productivity and job satisfaction.

  • Fostering a culture of innovation: Leonardo Hotels can foster a culture that supports innovation and encourages employees to generate new ideas and experiment with new approaches (Kefe, 2019). This can lead to new and creative solutions to operational challenges, and ultimately drive business growth.

  • Monitoring and evaluating performance: Leonardo Hotels can regularly monitor and evaluate operational performance to identify areas for improvement and measure progress towards goals and objectives. Using data and analytics can inform decision-making and identify opportunities for optimization.

Changes in management style to manage more efficiently and effectively

By implementing these changes in management style, manager can improve its ability to manage more efficiently and effectively in the hotel industry, which can lead to greater success and better outcomes for its team and guests. To implement changes in management style in order to manage more efficiently and effectively in the hotel industry:

  • Communicate clearly: Effective communication is essential in the hotel industry. To manage more efficiently and effectively, manager should ensure that they communicate with its team members and guests clearly and regularly. Make sure that everyone understands their roles and responsibilities, and provide feedback and constructive criticism when necessary.

  • Lead by example: team members will look to manager as a role model, so it's important to lead by example (Zimon, et. al. 2020). Demonstrating the behaviour and work ethic expect from team members, and be willing to roll up sleeves and help out when needed.

  • Empower team: Encouraging team members to take ownership of their work and provide them with the resources and support they need to succeed. Empowering team members can increase their motivation and engagement, which can lead to higher levels of productivity and job satisfaction.

  • Embrace technology: The hotel industry is constantly evolving, and technology plays a significant role in improving efficiency and effectiveness. Consider investing in tools and software that can help streamline operations, such as customer relationship management systems, online booking platforms, and inventory management software.

  • Continuously learn and develop: The hotel industry is highly competitive, and it's essential to stay up-to-date with the latest trends and best practices (Chams and García-Blandón, 2019). Attend industry conferences, network with other professionals, and take courses or training programs to enhance manager skills and knowledge.

Conclusion and recommendation

Managing for efficiency and effectiveness are both important for achieving success in an organization. Efficiency refers to doing things in the best possible way, with minimal waste, while effectiveness refers to achieving the desired results. A balance between the two is essential for an organization to achieve its goals. To manage for efficiency, managers need to focus on optimizing processes, reducing waste, and improving productivity. This can be achieved through automation, delegation, and other process improvement strategies. Effective management also involves creating a culture of continuous improvement, where employees are empowered to identify areas for improvement and make suggestions for change. To manage for effectiveness, managers need to focus on aligning the organization's goals with its strategies and resources. They need to ensure that the organization is targeting the right markets and customers, delivering products and services that meet their needs, and continuously adapting to changing market conditions. Effective management also involves developing and maintaining strong relationships with key stakeholders, including customers, suppliers, and employees.

Ultimately, managing for efficiency and effectiveness is about finding the right balance between doing things right and doing the right things. By focusing on both efficiency and effectiveness, managers can ensure that their organizations are well-positioned for long-term success. By managing for efficiency and effectiveness, organizations can optimize their operations, reduce costs, enhance productivity, and ultimately drive business growth. Additionally, effective management can lead to greater job satisfaction among employees, improved customer experiences, and increased profitability.


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