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According to Armah et al. (2020), communication in the healthcare setting is a process of sending and receiving messages across cultures and languages, which act as bridges, which connect people in the healthcare setting and meet their individual goals. Interpersonal communication includes warmth, genuineness, empathetic understanding, and unconditional positive behaviour (Larsen et al. 2021). This literature stated that effective communication allows nurses to focus on cultural aspects, emotional and behavioural areas of patients. Purpose of this report is to identify the importance of communication in nursing practices. In this regard, this report is going to discuss three different patches based on communication in nursing.
Non-Verbal Communication (NVC) can be recognised as multiple types of communicating behaviour, which does not focus on linguistics behaviour; rather, the purpose of this communication process is to transmit messages without using words (Keutcha Fu et al. 2020). On other hand, Sibiya, (2018) reported that NVC is a process of building interaction between two people without using speech or writing, rather this communication utilized body parts to continue the process of sending and receiving messages. In this regard, the NVC is also called body language communication. Therefore, by focusing on the above discussion, it can be stated that NVC is a special communication process, which focuses on body language to continue the interaction among people. It has been identified that non-verbal communication in nursing practices is essential which represents care and respect to disabling patients and this communication boosts the motivation of patients (Keutcha Fu et al. 2020).
There are different types of modalities utilized in NVC including utilization of touch (haptics), use of body movement (kinesics), use of body type (proxemics) and physical and environmental objects (artifacts) (Keutcha Fu et al. 2020). In contrast, James et al. (2020) argued that besides kinesics, proxemics, eye contact is one of crucial processes to build NVC among patients and nurses. This literature identified in context of NVC, eye contact and smiling played a significant role in developing effective therapeutic relationships. Further, touch in NVC is one of the crucial segments, which build effective communication between nurses and their patients. It has been identified that touch stimulates affection, communication, security, empathy and closeness, which foster patient care in nursing practices (Jamarim et al. 2019). Further, this literature stated that touch in NVC fosters their relationship and trust among patients and nurses. It has to be mentioned here that trust among patients and nurses improve their cooperation followed by quality of patient care. Here, it can be summarized that touch is crucial; segment behind NVC.
On the other hand, eye contact is another pillar of NVC. Eye contact is a form of NVC, which improves interest, affection, and communication between people (James et al. 2020). In the context of healthcare settings, eye contact in NVC allows nurses to record patient responses and their attitudes. Simultaneously, patients also learn behaviour and interest of nurses, which build trust and closeness. It has to be mentioned here that eye contact among patients and nurses improve their quality of care followed by trust and the therapeutic relationship. Therefore, by focusing on the above discussion, it can be stated that utilization of the body including eye contact, smile, and touch are essential parts of non-verbal communication, which foster therapeutic relationships between nurses and patients.
Purpose of communication is to inquire, investigate, inform, and request messages from an individual (Sibiya, 2018). Effective listening skill is the core of nursing practices. It has been identified that active listening skills in communication are recognised as a process of concentrating on communication. Jamarim et al. (2019) reported that active listening in nursing practices allows nurses to understand the issues, requirements and needs of patients. In contrast, Chichirez and Purc?rea, (2018) argued that active listening skills allow nurses to answer the question of patients and improve their relationship patterns. In addition, active listening skill in nursing practices helps to improve trust and communication flow. On the other hand, in the context of patients, the active listening skill will improve their concerns regarding self-management. Therefore, by keeping an eye on the above discussion, it can be stated that active listening skills influence behaviour of nurses towards patient care.
In the context of active listening skills, attentiveness is one of the main pillars, which influences the communication flow. Chichirez and Purc?rea, (2018) stated that attentiveness, openness and helpfulness are common skills identified among nurses regarding their active listening skills. On the other hand, attentive behaviour among nurses improves their participation in patient care followed by fostering knowledge among nurses regarding patient requirements (Kynø and Hanssen, 2021). It has to be mentioned here that effective attentive skills allow nurses to improve their participation followed by quality of patient care. In addition, active listening skills and attentive behaviour of nurses fulfil particular needs and requirements for patients, which not only improve the quality of patient care but also influence the satisfaction of patients and their families. Here, it can be stated that attentive behaviour among nurses is crucial to implementing active listening skills.
On the other hand, paraphrasing is another segment under active listening skills. Paraphrasing behaviour improves active listening skills by using your own words to express the statement of others. In the context of health care settings or nursing practices, the paraphrasing behaviour of nurses indicates their attentiveness during communication with patients (Fromm et al. 2021). It has to be mentioned here that paraphrasing behaviour of nurses helps to convey accurate messages to factors regarding the patients' health and wellbeing. In this aspect, it can be stated that the paraphrasing behaviour of nurses improves the quality of patient care. By focusing on the above discussion, it can be stated that attentiveness and paraphrasing behaviour are identified among nurses with active listening skills, which influences quality of patient care and the overall relationship with patients.
Intercultural communication is a process of receiving and sending messages among people regardless of their culture. Intercultural communication is one of the crucial factors in nursing practices, which maintain diversity in healthcare settings. Hagqvist et al. (2020) stated that cultural competence skills among nurses are essential to maintain intercultural communication followed by diversity in healthcare settings. It has been identified that intercultural consideration in nursing practise improves the quality of patient care. On the other hand, Armah et al. (2020) reported that intercultural communication in the health care setting promotes equal opportunities among people and it improves their health and wellbeing. It has been identified that, in the context of cultural validation, nurses implement a linguistic framework to improve communication flow.
The linguistic framework allows nurses to behave like interpreters and ease the communication flow among multiple cultures. Intercultural communication ability among nurses improves their education and knowledge among various types of culture that create significant positive effects on health care settings followed by quality of patient care (Armah et al. 2020). It has to be mentioned here that intercultural communication skills and cultural consideration allow nurses to promote equal health care facilities among people. Therefore, by focusing on the above discussion, it can be stated that intercultural communication is essential in healthcare settings, which improve quality of patient care.
In the context of intercultural communication, the role of interpreters' behaviour is essential which helps to reduce linguistic barriers and improve the quality of patient care. It has identified that language barriers and communication issues create significant loss among patients and their health improvement. It has to be mentioned here that foreign patients face the language barrier issue maximum in the health care setting. In this regard, the skill of interpreting and influencing the entire communication flow is essential to improve quality of patient life. This literature stated that the role of interpreters in healthcare settings reduces healthcare burden followed by improving confidence among patients regarding healthcare facilities (Jungner et al. 2021). In addition, it reduces the size of misinformation or communication gap among healthcare professionals and patients. The effective linguistics framework and interpretation ability improve cultural aspects in healthcare settings and promote equal service availability regardless of culture and background. Therefore, by focusing on the above discussion, it has been identified that in the context of intercultural communication, the role of interpreter and knowledge of cultural consideration among nurses are essential to foster the patient's health care services.
It can be concluded that effective communication skills among nurses played a significant role in improving the quality of patient care in healthcare settings. Purpose of this report was to identify the role of communication among nurses in the healthcare setting. This report has discussed the role of eye contact and touch in non-verbal communication. In this section, this report has identified that eye contact and touch are essential in NVC, which improve security, patient care followed by quality of patient health care services. Further, this report has analysed the role of being attentive and paraphrasing behaviour in active listening skills. In this section, this report has identified that active listening skills of nurses improve patient safety, security and trust in the health care setting.
I think that touch in NVC is essential which improves security and interaction flow with patients, especially with disabled patients. Therefore, in a professional role, whenever I will follow the NVC for a disabled patient, I will use touch behaviour to robust the communication flow with my patients. However, before implementing the behaviour, I will gather information from a professional background, whether it is easy for the patients or whether the patient is comfortable with this behaviour. I will follow the touch behaviour with patients, which improve their motivation, trust, and participation in the health care setting. Touch in NVC is recognised as a movement of the body and fosters interaction flow. Furthermore, I have identified that touch influences disabled patients who participate in the NVC. In this regard, I decided to follow this behaviour to improve communication flow with disabled patients. However, as a nursing student, I have a minimum level of touch knowledge as professionals. In this regard, I will follow online videos and offline workshops to gather in-depth and significant information regarding the process of touch in non-verbal communication. I will ensure patients trust in health care settings by implementing the touch behaviour. I will touch their arms to feel safe and secure.
Active Listening skill
In the context of active listening skills, attentiveness is essential which helps to influence communication flow in healthcare settings. I will follow the attentive behaviour in active listening skills, which help me to gather in-depth and detailed information regarding requirements and issues of patients. I think that the attentive behaviour will help me to reduce the communication gap followed by it reduces the misinformation chances with doctors or health care professionals. I think that attentiveness will improve the quality of patient care. In this regard, I will follow the attentiveness skills and quality while providing patient care. Further, I have identified that attentiveness improves trust and bonds among patients and nurses, which improves teamwork and quality of patient health and wellbeing. In this perspective, I will follow attentive behaviour to improve trust and bonds with patients and improve the entire patient treatment facilities.
I identified that cultural dimension is one of crucial aspects of cross-cultural communication in the healthcare setting. In this aspect, I will follow the cultural consideration aspect, which helps to improve quality of patient care and their engagement in healthcare facilities. In addition, the cross-cultural aspect will allow me to maintain diversity in health care setting. I have learned that cross-cultural communication in the health care setting promotes equal opportunity for people to access health care facilities. Therefore, I will see the cross-cultural dimension in every stage, which helps to promote equal health care facilities. However, as a student of nursing, I have limited knowledge regarding multiple cultural areas. In this regard, I have decided that I will follow online books and journals regarding nursing cultural aspect, to gather in-depth knowledge and foster my skills regarding cross-cultural communication.
Table 1: Action Plan Table
Armah, N., Martin, D., Harder, N. and Deer, F., 2020. Undergraduate nursing students' perspectives of intercultural communication: A qualitative descriptive study. Nurse Education Today, 95, p.104604.
Chichirez, C.M. and Purc?rea, V.L., 2018. Interpersonal communication in healthcare. Journal of medicine and life, 11(2), p.119.
Fromm, A., Adigun-Lawal, B., Akinmoju, S., Onyenucheya, N., Otchere, F. and Udeh, V., 2021. MSc student voices about learning together in an online academic conversation club: a collaborative student project. Journal of Learning Development in Higher Education, (22).
Hagqvist, P., Oikarainen, A., Tuomikoski, A.M., Juntunen, J. and Mikkonen, K., 2020. Clinical mentors' experiences of their intercultural communication competence in mentoring culturally and linguistically diverse nursing students: A qualitative study. Nurse education today, 87, p.104348.
Jamarim, M.F.M., Silva, C.Z.D., Lima, G.M.P.D.A., Siqueira, C.L. and Campos, C.J.G., 2019. Nonverbal communication through touch: Meanings for physical therapists working in a hospital environment. Aquichan, 19(4).
James, S., Desborough, J., McInnes, S. and Halcomb, E.J., 2020. Nonverbal communication between registered nurses and patients during chronic disease management consultations: Observations from general practice. Journal of clinical nursing, 29(13-14), pp.2378-2387.
Jungner, J.G., Tiselius, E. and Pergert, P., 2021. Reasons for not using interpreters to secure patient-safe communication–A national cross-sectional study in paediatric oncology. Patient Education and Counseling.PP. 0738-3991
Keutchafo, E.L.W., Kerr, J. and Jarvis, M.A., 2020. Evidence of nonverbal communication between nurses and older adults: a scoping review. BMC nursing, 19(1), pp.1-13.
Kynø, N.M. and Hanssen, I., 2021. Establishing a trusting nurse-immigrant mother relationship in the neonatal unit. Nursing ethics, p.09697330211003258.
Larsen, R., Mangrio, E. and Persson, K., 2021. Interpersonal communication in transcultural nursing care in India: A descriptive qualitative study. Journal of Transcultural Nursing, 32(4), pp.310-317.
Sibiya, M.N., 2018. Effective communication in nursing. Nursing, 19.
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