Introduction
Communication is a process by which the data or information is exchanged among the individuals through the common systems of behaviors, signs and symbols (Communication, 2024). In context to healthcare setting, good communication is a foundation to the trusting relationships which boost the client outcomes. The report will shed light on identify why people communicate. Moreover, it will focus on the ways in which effective communication affects the factors of own work.
1.1 Identifying different reasons why people communicate
Communication plays key role within health and social care context; it is offering varied purposes. people communicate for data or information exchange, ensuring that the medical histories, preferences and care plans are effectively shared with the professionals. This permits for the developing relationships, boosting the rapport and trust among the individual who are receiving the care and health care practitioners.
Moreover, the communication is used to express the preferences and needs, also permitting the individuals to have the care based on person centred. It respects their cultural backgrounds, values and beliefs (Strömberg et al, 2022). This plays a major role within making sure about the safety; as accurate and clear communication offers help in reduce the risks, misunderstandings and errors associated with the daily care routines and medical procedures. Additionally, the Communication supports the emotional well being as the individuals can utilise it to share anxieties, concerns and feelings. The efficient communication also encourages the collaboration and teamwork.
1.2 Explaining how effective communication affects all aspects own work
Effective communication is significant factor in the health care practitioners’ role, affecting the professional relationships, teamwork and patient care. Clear communication ensures that the care plans are effectively followed. This is decreasing risk of errors within the daily support, medications and administering treatments. This offers help in effectively understanding the needs and preferences of individuals. This is ensuring about the person-centred care which lines up with their cultural backgrounds and beliefs.
In the team setting, the overall communication boosts the collaboration between the colleagues, permitting for the effective coordination among the various professionals like as support staff, nurses and doctor (Kwame and Petrucka, 2021). Miscommunication might lead to misunderstandings, errors and delays which can negatively affect the care quality. Moreover, the effective communication mainly contributes to the developing trust with the families and individuals. This is making sure that they feel included within the decision making, respected and valued.
1.3 Explaining why it is important to observe the reactions of individual when communicating with them
By observing the reaction of individual at communication is important to makes sure that they feel the comfortable and understand message. The non-verbal cues like as gestures, eye contact and body language might offer the insights within the comprehension, engagement and emotions (Roberts et al, 2019). For example, a patient nodding in the agreement can effectively indicate the understanding, lack of eye contact lack and crossed arms can suggest the confusion and discomfort.
In context to healthcare settings, the different individuals can have the barriers of communication, like as language differences, cognitive conditions and speech impairments. By observing the reactions offers help in identifying that they require more support, like as simpler explanations, signs language and translation services. Moreover, monitoring the reactions permits the health care practitioners to effective respond to the emotional requirements. This includes the assurance if any one appears distressed and anxious.
2.1 Finding out the language and communication needs of individual, preferences and wishes
In order to offer the person centred care, this is important to determine the language and communication preferences, wishes and needs of individual. It might be done via reviewing the medical records or care plans, observation and direct interaction. Asking the each individual how they choose to communicate via assistive technologies, gestures, sign language and spoken language. This makes sure that their requirements are effectively met.
The personal beliefs and cultural backgrounds might influence the preferences of communication (Morgan et al, 2021). Some of the different individuals can feel comfortable while communicating within their preferable first language; this is requiring the utilisation of the translation and interpreting services. Observing the non-verbal cues of individual, like as body language and facial expressions, offers help in recognise effectively if they are facing issues with the communication. The support networks, caregivers and family members can offer insights within the different preferences.
2.2 Demonstrating communication methods that meet an individual’s communication needs, preferences and wishes
Meeting the communication needs of the individual demands for the adapting methods related to the abilities and preferences. The verbal communication can include the managing the pitch, tone and vocabulary to makes sure about the clarity, mainly within the speaking with the individuals who are having the cognitive impairments and hearing difficulties. The non verbal communication, like as body language, facial expressions and gestures can boost the understanding (Paladino et al, 2019). This is mainly for those which are having the issues in spoken words processing.
For the individuals who are having the Braille materials, verbal description and visual impairments might be utilised, while individual with the impairments of hearing can needs the BSL (British sign language). The technological aids such as text to speech software, communication apps and speech generating devices might be effective for the individual with the difficulties in speech. For the individual from the different linguistic backgrounds, by using the translation services makes sure they effectively understand the overall care.
2.3 Showcasing how and when to seek advice about the communication
Seeking the advice related to the communication plays an effective role when difficulties occur within conveying and understanding the information. It can be important when any individual has the needs of complex communication. This includes the cognitive conditions, speech impairments and non-verbal communication such as dementia. Within this kind of cases, the consulting language and speech therapists might offer the guidance related to the effective assistive tools and communication techniques.
The health and social care practitioners need to seek the guidance when the barriers of language occur; this can need the translation and interpreters services (Wu et al, 2023). If the any individual face issues to express needs and emotions, including the advocacy services, makes sure that the voice is effectively heard. Moreover, effectively seeking the guidance from the medical professionals, care managers and senior colleagues can offer help in reducing the complex challenges of communication. This is significant to seek the guidance or advice when there is any kind of changes within communication abilities of individual. This involves the cognitive decline and sudden speech loss.
3.1 Identifying barriers to communication
In context of healthcare settings; communication often prevents interaction effectively among the individual having care and practitioners. The language barriers develops when the any individual speak have less proficiency and speak various languages, creating it more challenging to convey accurate information (Anderson et al, 2019). Sensory impairments like as visual and hearing loss, might affect the communication if this not appropriately provided. The cognitive impairments, such as learning disabilities and dementia, can crate it is more difficult for the individuals to respond and process to the information. The different emotional barriers, like as fear, distress and anxiety. This might reduce the individuals from effectively expressing the openly. The factors of environmental, such as lack of privacy, poor lightening and excessive noise, this might obstruct the communication.
Moreover, the cultural differences can influence perceptions, body language and communication styles of the personal space. Medical jargon use might mainly confuse the individuals, this is increasing the misunderstandings. By effectively indentifying the different barriers, these are important for the practitioner in healthcare and apply the strategies.
3.2 Demonstrating how to reduce barriers to communication in different ways
By decreasing the communication barriers includes adapting the effective approaches to fulfil the needs of individual. In order to reduce the language barriers, the practitioners might utilise the bilingual staff, translation tools and interpreting services to boost the understanding. For the different individuals with the hearing aids, written communication and sign language interpret might be utilised. The audio recordings and Braille materials helps those with the impairments visually.
For individuals who are having the cognitive impairments, by making use of the repeating major information, visual aids and simple language might boost the understanding (Burgener, 2020). By effectively resolving the emotional barriers includes the making a reassuring and calm environment, permitting the individuals to effective and freely express concern. This is making sure about the privacy; this offers help to the individuals to feel comfortable while discussing the issues. The environmental aspects might be managed via the utilising the quiet discussion areas, making sure about the proper lighting and decreasing the background noise. By avoiding the jargon of medical and utilising the everyday and clear language can make sure effective communication.
3.3 Demonstrating ways to check that communication has been understood
Assuring the communication has effectively understood is important within offering the efficient care. A method which is active listening, in this the practitioner motivates the individuals to summarise and repeat what has been discussed. Asking the questions which are open ended than the yes/no questions offer help in encourage the dialogue and gauge comprehension.
By observing the cues which is non verbal, like as body language and facial expressions, offers insight within the whether individual particularly is uncertain and confused (Kwame and Petrucka, 2021). For the individuals with the speech or hearing impairments, by making use of the written responses, gestures and visual aids might help in effectively confirming the understanding. By offering the practical examples and demonstrations can boost the verbal instructions, making sure about the clarity. Comprehension checking might include the written summaries and follow up conversations which the individual might later review. Motivating the individuals to express the concern and ask questions makes sure that they grasp the overall information. This is leading to the care outcomes and better engagement.
3.4 Identifying sources of information, services and support to enable more effective communication
The different support services and resources might boost the communication within the overall healthcare. The translation and interpreting services, like as multilingual professionals and sign language interpreters, offers help to the individuals who understand and speak various languages. The language and speech therapists offer the assistance to the major individuals with the communication difficulties and speech impairments. The Advocacy services offer support to the some individuals who are facing issues to express the requirements. This is making sure that the voice needs to be heard within the effective decision making. Technology of assistive involves the visual communication aids; heading aids and text to speech devices might boost the accessibilities for the individuals with the disabilities.
The training programs for the staff of healthcare on the techniques of effective communication offers help to the professionals to boost the required skills to adapt the different communication needs (Baker et al, 2021). Moreover, the written resources like as Braille materials, easy to read documents and leaflets boost the accessibility. Through using the different sources, the practitioners of healthcare must boost the inclusive environment in which the individuals can have the required support to the effectively communicate.
4.1 Explaining the term “Confidentiality”
Confidentiality is about the legal and ethical obligation of the different professionals which can protect the sensitive and personal information share through the health care individuals (Confidentiality, 2024). This makes sure that the private details of individual, like as conversations, personal history and medical records. These are not easily provided without the permission, apart from specific circumstances.
Managing the confidentiality develops the trust among the individuals who are receiving the care and healthcare practitioners. This assures that the every individual can feel safe while providing any kind of sensitive information, this is important for the offering effective and appropriate care. The confidentiality is secured by the regulations and laws like as (UK GDPR) Data protection Act 201, this mainly controls the how the personal information is shared, stored and collected. On the other hand, the confidentiality is not mainly unlimited. Within the cases in which the there are harm risk to others and individual, the data or information might require to be effectively disclosed related to the authorities. This includes the law enforcements and safeguarding the teams. The practitioner needs to follow the working agreed ways, this is making sure that the information is offered with the personnel who is authorised when needed. By upholding the confidentiality focuses on the professionalism, making sure ethical and legal standards, respects to the rights of every individual.
4.2 Demonstrating confidentiality in day-to-day communication
Confidentiality needs to be upheld within day-to-day communication within the overall health and social care. It involves the electronic, written and verbal types of the communication. The major practice is making sure that the different discussions are related to the care of individual which happens within the private setting. The practitioners need to be avoided sensitive information discussion within the areas in public. At the time of managing the written records, this involves the care plans and medical files; secure storage plays a major role. The paper records must be effectively locked and the E-records needs to be accessed to the personnel authorised and password protected.
Moreover, the practitioners should follow the working on the agreed ways; it is making sure about the personal information is offered to only those included within individual care. If the discussion related to the condition of the individual with the external agencies and family members, clear the approval need to be acquired unless confession is needed legally. By applying the effective measures, the confidentiality managed while assuring about high quality care and effective communication.
4.3 Describing situations where information normally considered to be confidential might need to be passed on
The confidentiality is key principle within the healthcare setting; there are major conditions or situation in which the information required to be disclosed for the ethical and legal reasons. This kind of situation occurs when any individual is mainly at the harm risk to others or themselves. For instance, if any patient effectively expresses about the intention to harm and suicide thoughts, the practitioners are effectively forced to it. The Example is while there are concerns related to the safeguarding, mainly including the vulnerable adults and children. There is evidence and suspicion of the exploitation, neglect and abuse, confidentiality can require to be busted to prevent the harm and secure the individual.
The Healthcare practitioners can be needed to effectively disclose the data when law enforcements agencies or ordered by the court as the legal investigations part. Moreover, within the different cases of the concerns related to the public health, like as reporting the diseases of infections which pose the risk of wider community, the confidently can be revoked to make sure about the safety of public. Within the different situations, the major information must be only offered with the need-to-know basis and authorised individuals. The major decision to effectively reveal needs to be lines up with the ethical and legal guidelines to manage confidentiality within the care duty.
4.4 Explaining how and when to seek advice about confidentiality
Seeking the suggestion related to the confidentiality is important at the time of healthcare practitioner mainly is uncertain to offer withhold data. It can occur within the different complex conditions where the management among the safeguarding and confidentiality needs to be effectively evaluated (Wu et al, 2023). The practitioner needs to seek the guidance from the safeguarding officer, supervisor and the line manager, when they mainly faced the different dilemmas. This includes the concerns related to the self harm and abuse. By consulting the procedures and policies of the organisation makes sure that the actions lines up with the ethical and legal standards. The different legal frameworks like as Caldicott principles and Data protection Act 2018 offer the guidance related to the managing sensitise information. Within the different cases, professional bodies’ consultation such as the (GMC) General Medical Council and (NMC) Nursing and Midwifery Council needs to be important.
By seeking the guidance or advice is mainly significant when the there is unclear consent, like as when any individual is having the less capacity to create the effective of informed decisions. Within these kinds of cases, the decisions related to the best interest needs to be created within the multidisciplinary team with the guidance. Through seeking the guidance at the time, the practitioners within the healthcare uphold the responsibilities which are ethical. This is making sure compliance with the professional and legal standards.
Conclusion
Conclusively, it states that the effective communication is effective within the overall healthcare setting; this is making sure that each individual have the person centred care, high quality and safe care. Understanding various methods of communication and adapting the abilities, preferences and needs of individual language are important. The healthcare practitioners might develop the overall well being, relationships and boost the trust. By overcoming and indentifying barriers, including environmental distractions, sensory impairments and language differences. This is significant for the decreasing misunderstandings and promoting inclusivity. The confidentiality is important factor within the overall healthcare practice. By securing the sensitive information makes sure about the legal and ethical compliance and boosts the trust. The confidentiality should be managed; there are different conditions like as risks of harm, legal obligations and safeguarding the concerns. The practitioners should follow the different agreed methods of seeking advice and working.
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References
Books and journals
Anderson, R.J., Bloch, S., Armstrong, M., Stone, P.C. and Low, J.T., 2019. Communication between healthcare professionals and relatives of patients approaching the end-of-life: A systematic review of qualitative evidence. Palliative medicine, 33(8), pp.926-941.
Baker, M., Nelson, S. and Krsnak, J., 2021. Case management on the front lines of COVID-19: the importance of the individualized care plan across care settings. Professional Case Management, 26(2), pp.62-69.
Burgener, A.M., 2020. Enhancing communication to improve patient safety and to increase patient satisfaction. The health care manager, 39(3), pp.128-132.
Kwame, A. and Petrucka, P.M., 2021. A literature-based study of patient-centered care and communication in nurse-patient interactions: barriers, facilitators, and the way forward. BMC nursing, 20(1), p.158.
Morgan, S., Pullon, S., McKinlay, E., Garrett, S., Kennedy, J. and Watson, B., 2021. Collaborative care in primary care: the influence of practice interior architecture on informal face-to-face Communication—An observational study. HERD: Health Environments Research & Design Journal, 14(1), pp.190-209.
Paladino, J., Bernacki, R., Neville, B.A., Kavanagh, J., Miranda, S.P., Palmor, M., Lakin, J., Desai, M., Lamas, D., Sanders, J.J. and Gass, J., 2019. Evaluating an intervention to improve communication between oncology clinicians and patients with life-limiting cancer: a cluster randomized clinical trial of the serious illness care program. JAMA oncology, 5(6), pp.801-809.
Roberts, S.J., Chandler, G.E. and Kalmakis, K., 2019. A model for trauma-informed primary care. Journal of the American Association of Nurse Practitioners, 31(2), pp.139-144.
Strömberg, M., Liman, L., Bang, P. and Igelström, K., 2022. Experiences of sensory overload and communication barriers by autistic adults in health care settings. Autism in Adulthood, 4(1), pp.66-75.
Wu, L., Tong, Y., Yu, Y., Yu, X., Zhou, Y., Xu, M., Guo, Y., Song, Z. and Xu, Z., 2023. General practitioner residents’ experiences and perceptions of outpatient training in primary care settings in China: a qualitative study. BMJ open, 13(9), p.e076821.
Online
Communication, 2024. Online. Available through https://www.merriam-webster.com/dictionary/communication
Confidentiality, 2024. Online. Available through <https://csrc.nist.gov/glossary/term/confidentiality#:~:text=The%20term%20'confidentiality'%20means%20preserving,personal%20privacy%20and%20proprietary%20information.&text=The%20ability%20to%20protect%20data,parties%20cannot%20view%20the%20data.>
