Communication in Healthcare Settings Assignment

Communication in Healthcare Settings Assignment Sample

INTRODUCTION

Communication is a crucial domain in healthcare specifically while working with service users concerned with complex needs and vulnerabilities (Moudatsou et al, 2020). The present assignment will be based on a specific case; Mr. Hui [pseudonym] is a 30-year-old divorced man who is struggling with alcohol abuse. The case study will focus on undertaking an in-depth examination of the communication process between Mr. Hui and healthcare specialist throughout his detoxification and counselling services at clinic.

MAIN BODY

Communication process

During the interaction procedure varied insights have been developed that has been significantly specifying about key communication skills and strategies such as-

• Verbal response- From the case context, it has been witnessed that healthcare specialist used a non-judgemental and gentle tone while asking open-ended questions to encourage Mr. Hui and accordingly, his feelings and concerns were shared. However, it has been identified that Mr Hui. responded via providing short answers and this is indicating about defensive behaviour.
• Non-verbal response- The healthcare specialist has effectively maintained eye contact along with nodding gestures. In this manner, empathy towards patients has been shown which is an important element in gaining trust (Drossman et al, 2021). By showing effective gesture and posture towards patient a sense of comfort can be developed and same aspect has been witnessed in current case. However, Mr. Hui was avoiding eye contact and further displaying closed body language.
• Politeness theory - in accordance with this theory healthcare professionals need to use polite language for undertaking direct confrontations and this might have contributed in Mr Hui s defensiveness (Howick et al, 2018). By complying with this theory healthcare specialists can significantly constructed efforts for redressing affronts for enhancing self-esteem of service users.
• ISBAR communication tool- ISBAR framework refers to identification, situation, background, assessment and recommendation that assures effective communication along with ensuring necessary and important information (Timmermans, 2020). However, in current case healthcare professional has failed to use this framework as there was no appropriate structure was followed for undertaking communication procedure.

The above-mentioned points are significantly highlighting about the specifications which has been considered for undertaking communication procedure in current case. Healthcare professional has followed effectual approach for developing sense of belongingness in patient but there was no appropriate structure or framework such as ISBAR was followed for undertaking communication procedure.

Discussion

The power imbalance proves to be one of the possible stressors that can be experienced by patient in healthcare settings (Wittenberg et al, 2021). Due to this patient often becomes stressed; in current case, healthcare specialist position of authority might lead to power imbalance and further contributing in Mr. Hui defensiveness. It is a kind of negative defense mechanism in which patient often deny and deflect complaint due to the fear of judgement. Mr Hui. felt defensive as there might be possibility that he has the fear of being judged, criticised and blame. There are certain factors which were ignored in the whole process such as cultural factors and emotional barriers. Mr. Hui s cultural background influenced his communication style and his preference for assertiveness and directness was recognised. From the literature it has been identified that sociocultural characteristics of patients impacts the communication procedure (Mata et al, 2021). Mr Hui. is stressed out due to consistent pressure on him, however, there might be possibility that he is experiencing fear of judgement that; healthcare professional might judge him for getting stressed out and not being able to tackle families responsibilities. In current context, healthcare professional lacked in developing an empathetic understanding which is an important factor for developing sense of belongingness in patient.

Mr. Hui s emotional stress is further creating shame related to his alcohol abuse and this is hindering communication procedure. In such situation, it is important to understand the emotional complexities of patient and accordingly an appropriate framework required to be adopted that led to enhance mutual understanding between service user and service provider These are the potential areas in which specific emphasis was needed as this can results in enhancing the whole communication procedure and further develops sense of belongingness in patients (Jankelová and Joniaková, 2021). For improving the communication process, healthcare specialist should use verbal and non-verbal cues for ensuring empathetic understanding. Furthermore, it is important to become culturally available so that differences can be identified and consequent support can be ensured to service user. By prioritising cultural and emotional needs of patient consequent support can be ensured and further effectual outcomes could be gain.

This helps in developing sense of belongingness in patient and further enhances whole communication process. The healthcare specialist should use ISBAR framework for assuring effectual communication procedure and this also helps in conveying necessary information. From the literature it has been identified that ISBAR model supports in organising crucial patient information when communication process is going on (Raeissi et al, 2024). This lead to enhance outcomes within communication procedure. This also helps in promoting communication among the clinicians and appropriate discussion regarding the patient situation can be undertaken and significant decision could be implemented.

It is important for healthcare professional to keep a non-judgemental attitude so that direct confrontations can be avoided and significant support to patient can be ensured. In this manner, effectual outcomes could be gained and consistent support to patient can be ensured. Thus, these are the major areas which are important to be focused out for enhancing communication procedure and further guides in adopting a holistic approach that emphasis on each of the developmental domain (Drossman et al, 2021). In this manner, effectual support can be ensured to patient and communication procedure can be enhanced to greater note. Healthcare provider should emphasis on this area so that significant outcomes could be gained and effectual support could be assured to service user (Drossman et al, 2021). In current case context, healthcare professional was lacking in certain context due to which patient got impacted in negative manner and he further had the fear of judgement. Therefore, it is essential to keep specific focus on varied area so that effective outcomes can be gained.

Good communication skills are essential in healthcare setting as it supports in gaining the trust of patients and further empower them so they can share their doubts (Shorey et al, 2020). Through this communication procedure, certain positive domains have been identified; healthcare specialist has used effective verbal and non-verbal response for communication and this developed a sense of belongingness in patient and further supported in undertaking communication in significant manner (Shorey et al, 2020). However, there are certain areas on-to which focus requires to be implied by service provider and this aligns with adopting a significant framework so that communication can be undertaken in effectual manner. In current case context, significant aspects have been witnessed that are upholding the notions of communication pattern (Drossman et al, 2021). Using a structured communication framework provides detailed guidance regarding the steps and activities which are needed to be performed. Hence, in this manner effective outcomes can be gained and significant support to patient could be assured. It is important to identify the needs and requirements of patients as it ultimately links with their satisfaction level and further enhances their health outcomes. Hence, there is no doubt in stating that communication skill proves to be essential in healthcare setting.

Reflection

This case analysis led to develop significant insights for me and further enhanced my knowledge related to cultural sensitivity and adaptability within communication. As a future healthcare professional, I will focus on respecting the cultural differences and accordingly, I am going to adopt my communication style. This supports me in developing effectual interaction with patients and further enhances communication style to greater extent. Thus, I can say that this learning has provided me significant opportunities and I will use this learning for enhancing my practices at the setting. In this manner, I would be able to enhance patient satisfaction to greater extent. Hence, my core motive would be prioritising the needs of patient so their issues can be identified and accordingly further actions could be taken.

CONCLUSION

Conclusively; this can be said that communication proves to be highly crucial in healthcare setting, specially while working with clients who are suffering from vulnerable needs and complexities. There is need to develop a safe and secure environment for patients so they can effectively share their issues and doubts and it often helps in enhancing patient outcomes. Therefore, it is important to undertaken effective communication procedure so that patient satisfaction can be increased to greater extent and subsequently, care procedure can be improved.

Native Assignment Help shows how important good communication is in healthcare, using Mr. Hui’s case, who’s going through detox and getting professional help for alcohol misuse. Speaking respectfully and noticing things like tone, gestures, or body language really helps him feel understood instead of judged, and being aware of his cultural and emotional background makes interactions more personal, which can lower resistance. At the same time, tools like ISBAR and support from Assignment Help make sure information is shared clearly between staff. So, when empathy meets structured communication, patients feel more involved, can make better decisions, and care outcomes usually improve.

Healthcare communication assignments require critical case analysis, integration of theory, reflective insight, and structured frameworks such as ISBAR, all supported by strong academic referencing. Many students find it challenging to balance empathy, cultural sensitivity, and evidence-based discussion within assessment criteria. Professional assignment help can support you in structuring arguments, strengthening critical evaluation, refining reflective writing, and ensuring clarity and academic coherence, helping you confidently achieve higher marks in healthcare and nursing coursework.

REFERENCES

Books and Journals

Drossman, D. A., Chang, L., Deutsch, J. K., Ford, A. C., Halpert, A., Kroenke, K., ... & Sperber, A. (2021). A review of the evidence and recommendations on communication skills and the patient–provider relationship: a Rome foundation working team report. Gastroenterology , 161 (5), 1670-1688.

Howick, J., Moscrop, A., Mebius, A., Fanshawe, T. R., Lewith, G., Bishop, F. L., ... & Onakpoya, I. J. (2018). Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis. Journal of the Royal Society of Medicine , 111 (7), 240-252.

Jankelová, N., & Joniaková, Z. (2021, March). Communication skills and transformational leadership style of first-line nurse managers in relation to job satisfaction of nurses and moderators of this relationship. In Healthcare  (Vol. 9, No. 3, p. 346). MDPI.

Mata, Á. N. D. S., de Azevedo, K. P. M., Braga, L. P., de Medeiros, G. C. B. S., de Oliveira Segundo, V. H., Bezerra, I. N. M., ... & Piuvezam, G. (2021). Training in communication skills for self-efficacy of health professionals: a systematic review. Human resources for health , 19 , 1-9.

Moudatsou, M., Stavropoulou, A., Philalithis, A., & Koukouli, S. (2020, January). The role of empathy in health and social care professionals. In Healthcare  (Vol. 8, No. 1, p. 26). MDPI.

Raeissi, P., Zandian, H., Mirzarahimy, T., Delavari, S., Moghadam, T. Z., & Rahimi, G. (2024). Relationship between communication skills and emotional intelligence among nurses. Nursing Management , 31 (4).

Shorey, S., Ang, E., Ng, E. D., Yap, J., Lau, L. S. T., & Chui, C. K. (2020). Communication skills training using virtual reality: A descriptive qualitative study. Nurse education today , 94 , 104592.

Timmermans, S. (2020). The engaged patient: The relevance of patient–physician communication for twenty-first-century health. Journal of Health and Social Behavior , 61 (3), 259-273.

Wittenberg, E., Goldsmith, J. V., Chen, C., Prince-Paul, M., & Johnson, R. R. (2021). Opportunities to improve COVID-19 provider communication resources: A systematic review. Patient education and counseling , 104 (3), 438-451.