TASK 1
1.1 Role and responsibility in health and social care
In the health and social care setting, there are several roles and responsibilities of the different professionals. The main role and responsibilities within the setting are as under:
Providing care: The main role and responsibility within the health and social care setting is furnishing personal care to the patients such as offering medication according to the requirement, monitoring health and vital signs for the best outcome of the patient (Koontalay et al, 2021).
Maintaining confidentiality: Another important responsibility is maintaining the confidentiality of the records and personal information of the service user or patients. In the health and social care setting, different professionals is responsible to kept the private information of the patient confidential.
Providing expert advice on health conditions: The role of care provider includes furnishing expert advice to the patient on health condition by monitoring the symptoms and vital signs. Providing them with the treatment, care plan, medication, and advice is considered as some of the important role.
Collaborating with colleagues: Within the health and social care setting, health providers have a responsibility to effectively collaborate with the colleagues to proficiently furnishing high-quality, considerate as well as secure care and assistance to the patients.
Accountability: The health care providers have a responsibility to hold accountability, to furnish justifications for the deeds and inactions.
Adherence of health and safety protocols: The health and social care providers have a responsibility to adhere health and safety protocols to ensure safety of the patients, families, themselves and others within the healthcare settings (Responsibilities of health care social workers, 2025).
1.2 Working relationship different from a personal relationship
Working relationship is one in which the greater amount of interactions with the individual occur in the workplace. Apart from this, personal relationship is one where individual know the another person on a more intimate level. In other words, working relationship is considered as formal and duty bound whereas personal relationship considered as informal and emotionally driven (Stafford and Kuiper, 2021). There is difference in working and personal relationship in terms of boundaries. For instance, within the working relationship there are professional boundaries that need to be adhere such as company policies, job descriptions and code of conduct. Individual within the professional setting work and build relation accordingly. On the other hand, there is no boundary in personal relationship as it is feature as a great emotional connection and intimacy and relation formed according to shared hobbies, values and interest.
Moreover, working and personal relationship also different based on the communication level. In the context of the working relationship, usually there is use of formal communication that follows a particular protocol. In contrast to this, there is informal communication in personal relationship without any use of protocols. In addition, within it personal information is shared freely which is not done within the working relationship unless it is relevant to work.
Also, one of the main way in which working relationship is different from the personal relationship is location and time limitation. For instance, working relation is maintain at the workplace such as care home, hospitals till shifting time and meetings whereas personal relationship is not limited by the location and time.
1.3 Role of regulator and advisor within health and social care
Regulator refers to an individual or authority that maintains overall system within the health and social care sector. In addition, advisor refers an individual that offers advice as well as assistance concerning matters of public health and enhancing health of the specific group.
The role of regulators is as under:
Establishing standards: The main role of the regulators is setting standards for the healthcare professionals as well as organizations. This standards aids in provide services in professional manner (Leslie et al, 2021). The standard concern with specifying required qualification for the particular role, or procedure followed to efficiently treating the employees.
Licensing and Registration: In health and care setting, responsibility of the regulators includes providing license and registered healthcare professionals and organizations. In addition, regulators responsible for maintain the register of the licensed organizations and professionals that is accessible publicly.
Developing healthcare policy: Another important role of the regulator includes developing healthcare policy for the betterment of the service user, healthcare professional and so more. The regulator conduct research, consult with different stakeholders and make recommendations to government to enhance healthcare system.
Following is the role of the advisor within the health and care setting:
Furnish guidance on health-related issues: The main role of the advisor within the healthcare setting includes furnishing crucial guidance on health-related issues as well as policies to effectively assisting communities and individuals to make informed healthcare choices.
Provide support and redirection: The role of advisor consists working alongside with the service staff and medical professionals to support and redirect services for the patient in requirement of medical care (Mahoney, Mahoney and Crisp, 2024).
2.1 Significance to adhere agreed ways of working
Agreed ways of working refers to the policies and procedures of the organization that need to adhere by the employees while performing their duties. In other words, agreed ways of working means the manner in which employer expects employee to work. In the context of health and care setting, the agreed ways of working for the health care provider includes ensuring respect of the patient right`s, furnishing quality services, work with dignity and so more. Following agreed ways of working is important for the better delivery of the care services to the patient, it helps the care worker to provide care to the patient with dignity and respect and ensure best outcome. In addition, adherence of the agreed ways of working is important to restrict occurrence of any kind of harm to them as well as any kind of care seekers (Alhumaid et al, 2021). For instance, one of agreed ways of working for care worker includes compulsory presence of two care workers while moving care seeker while daily routine activities. Adherence of this helps in ensure safety of care seeker and patient both.
Moreover following of agreed ways of working also important for better client and patient`s satisfaction. For example, by ensuring patient safety, confidentiality and privacy result in better patient health outcome result in more satisfaction. It leads to also minimize the level of workplace accident, thus, adherence of agreed ways of working is quite important.
2.2 Way to access details of agreed ways of working
In the health and social care sector, the healthcare providers or workers can access full up-to-date details of the agreed ways of the working by communicate as well as liaison with the employer, manager or HR, the concerned people furnish with the overall information of the job role within the organization. Generally, agreed ways of working communicated by the managers verbally to inform employees in the best manner so that they perform accordingly. Apart from this, employee get access to the detailed agrees ways of working from the document of plans, policies and procedures of the organization. Organization`s policies and procedures provides detailed information of the agreed ways of working for the different roles within the health and social care sector.
Along with this, an employee within the healthcare sector can access to agreed ways of working with a clear job description that consists overall information of required skills, responsibilities and other details (Verma, Lamsal and Verma, 2022). This information or job description helps the employee to know how they need to perform at the workplace. Further, regular staff meetings also play an important role in communicate agreed ways of the working, attaining this meetings helps the employee to access concern information.
2.3 Contribute to quality assurance processes to enhance positive experience for individual receiving care
Quality assurance process refers to a procedure of continuously enhancing the offering services to the patient so that individual able to receive high quality of services and better satisfaction. In healthcare setting, contribution can be done within the quality assurance process by providing staff and healthcare providers with the required and timely training. This leads to help the health-care worker to offer person-centered care. Training allow the individual to provide medical services to the patient considering their needs, values and preference, result in enhancing positive experience of person accessing care. In addition, the healthcare worker by effectively communicate with the patient and by furnishing them with the details information and answering their questions can decline anxiety and enhance satisfaction and experience (McCormack et al, 2021). Apart from this the adherence of the agreed ways of working such as respect, dignity, confidentiality and so more, healthcare worker able to contribute to the quality assurance process. For instance, by showing empathy and respect for individual by keeping their data confidential and treating them with the dignity, assist in building trust and rapport. This leads to make the patient comfortable and satisfied with the services result in promoting positive experience for the individual receiving care.
TASK 2
3.1 Advantages of working in partnership with others in H&S
Working in a partnership refers to a collaboration between different professionals, such as doctors, healthcare workers, supporting staff and so more. In health and care setting, there are various benefits of working in a partnership such as enhancing efficiency. When health care workers collaborate with others, it allows them to divide task among different professionals as well as learn unique expertise while working with other professionals, result in acquisition of knowledge and skills and leads to enhance efficiency. Another benefit of partnership in health and social care is effective work management. Working in the partnership help the healthcare professionals or workers to shared responsibility result in less burden and better work management (Babapour Chafi, Hultberg and Bozic Yams, 2021). Further, continuous care and better patient health outcome is the one of the great benefit of partnership working. Working in a partnership and coordinated manner ensure that different healthcare professional give expertise on treatment of the patient. Partnership working ensures that health and wellbeing of the patient considered and addressed properly, result in enhancing the patient health outcome and satisfaction.
3.2 Example of best practice of working together
Working together or in a partnership is always beneficial for the service providers as well as service seekers. One of the examples of best practice of working together is integrated care to the patients. Working in a partnership allows the different professionals with different expertise and knowledge to provide services or cure to the patient suffering from the serious diseases. The shared experiences and working together aid in delivery of best cure to patient leads to better health outcome. Another example of best practice of working together is continuous professional development. In healthcare setting, when two or more professionals works in a partnership, they able to learn from each other, able to acquire knowledge, skill and competencies. It leads to helps the involve individual to enhance their delivery of the services in the best and effective manner.
3.3 Ways of working that aid in enhancing partnership working
In the healthcare sector, partnership working can be improved by considering the following ways as under:
Clear communication: Communication is the foundation of the partnership working, therefore to improve the partnership working it is important to clearly communicate roles and responsibilities of each member. In addition, for the betterment, each partner should given with the freedom to express their ideas, thoughts and concerns and other individual`s within the partnership should demonstrate respect and values for the same. Also, sharing of significant information and updates rapidly aids in avoid misunderstanding, allows in improving partnership working.
Collaborative planning and regular review: Another way to enhance the partnership working is involving all partners while planning and making important decisions to motivate them and considered their interest. Further, regular meetings and reviewing of partnership goals allows in keeping the partnership on track (Marion and Fixson, 2021).
Acknowledging each other`s expertise: Within the health and social care sector, acknowledging each other`s expertise is crucial for improving the partnership working. When effort of each member appreciated, it motivated them to give their best, result in betterment in partnership working (Whittington, 2023).
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References
Books and Journals
Alhumaid, S., Al Mutair, A., Al Alawi, Z., Alsuliman, M., Ahmed, G.Y., Rabaan, A.A., Al-Tawfiq, J.A. and Al-Omari, A., 2021. Knowledge of infection prevention and control among healthcare workers and factors influencing compliance: a systematic review. Antimicrobial Resistance & Infection Control, 10(1), p.86.
Babapour Chafi, M., Hultberg, A. and Bozic Yams, N., 2021. Post-pandemic office work: Perceived challenges and opportunities for a sustainable work environment. Sustainability, 14(1), p.294. Alderwick, H., Hutchings, A., Briggs, A. and Mays, N., 2021. The impacts of collaboration between local health care and non-health care organizations and factors shaping how they work: a systematic review of reviews. BMC Public Health, 21, pp.1-16.
Koontalay, A., Suksatan, W., Prabsangob, K. and Sadang, J.M., 2021. Healthcare workers’ burdens during the COVID-19 pandemic: a qualitative systematic review. Journal of multidisciplinary healthcare, pp.3015-3025.
Leslie, K., Moore, J., Robertson, C., Bilton, D., Hirschkorn, K., Langelier, M.H. and Bourgeault, I.L., 2021. Regulating health professional scopes of practice: comparing institutional arrangements and approaches in the US, Canada, Australia and the UK. Human Resources for Health, 19, pp.1-12.
Mahoney, K.J., Mahoney, E.K. and Crisp, S., 2024. Care Management and Self-direction: Compatible?. Generations, 2023.
Marion, T.J. and Fixson, S.K., 2021. The transformation of the innovation process: How digital tools are changing work, collaboration, and organizations in new product development. Journal of Product Innovation Management, 38(1), pp.192-215.
McCormack, B., McCance, T., Bulley, C., Brown, D., McMillan, A. and Martin, S. eds., 2021. Fundamentals of person-centred healthcare practice. John Wiley & Sons.
Stafford, L. and Kuiper, K., 2021. Social exchange theories: Calculating the rewards and costs of personal relationships. In Engaging theories in interpersonal communication (pp. 379-390). Routledge.
Verma, A., Lamsal, K. and Verma, P., 2022. An investigation of skill requirements in artificial intelligence and machine learning job advertisements. Industry and Higher Education, 36(1), pp.63-73.
Whittington, C., 2023. Collaboration and partnership in context. In Social Work (pp. 240-246). Routledge.
Online
Responsibilities of health care social workers. 2025. Online. Available through: < https://www.indeed.com/career-advice/finding-a-job/what-is-healthcare-social-worker>
